TfL to pilot new tech on Elizabeth line to solve annoying issue with digital tickets
Transport for London (TfL) is in the process of introducing a new technology on the Elizabeth line to improve the experience of using digital tickets. As part of this initiative, TfL is considering modifications at several stations, focusing on the Elizabeth line, part of the capital’s £18 billion rail project. Presently, passengers can pay for their journey using Oyster cards, contactless cards, or digital payment methods like Google Pay or Apple Pay on smartphones and smartwatches. Paper tickets are also an option, though contactless methods often turn out to be more cost-effective.
Tickets for National Rail services are not valid on the Elizabeth line between Paddington and Liverpool Street, necessitating passengers to purchase a separate ticket or use a contactless payment method for this portion of their journey. In response to this, London Mayor Sadiq Khan has informed the London Assembly about a collaboration with the Rail Delivery Group (RDG) to introduce hand-held barcode scanning devices at Elizabeth line stations and other TfL-owned stations. This technology would enable passengers to scan eTickets from their smartphones or printed emails.
Caroline Pidgeon AM raised concerns about West Brompton station’s exclusion from this digital advancement. In reply, Khan confirmed that West Brompton is included in the plan to install barcode readers, but noted that the project is still in the design phase and lacks both funding and a set implementation date. TfL’s ongoing discussions with RDG include the trial use of hand-held barcode scanners on Elizabeth line services and stations.